Items can be returned within 30 days so long as the item has not been damaged, worn, or altered from its original condition in any way (for example removal of links, tags, etc). To properly return an item to Leste, please do the following:
Pack up your item for return including a note stating:
Please insure item for the full amount and address to:
On receipt of the returned goods we will give you an exchange or a refund of the amount paid for the goods. Please note we only provide refunds on postage if the item supplied was faulty or incorrectly supplied.
Items can be returned within 4 days of receipt of your purchase so long as the item has not been damaged, worn, or altered from its original condition in any way for example removal of links, tags, etc. Once the item is returned we will gladly refund your transaction on the item amount to the original credit card used to purchased the item
Cancellation of any orders must be stated within 24 hours of the order being made. Otherwise, all orders will be treated as correct and final. Refunds from cancellations will be refunded within 7 working days.
Credit and debit cards: We accept major credit and debit cards over the phone contact us on 0208 961 5530 between office hours 10am-4pm Monday to Friday.
Cheque: UK buyers only your item will be dispatched after the cheque has cleared please allow up to 5 working days. Cheque MUST be payable to Leste Ltd
Postal order: UK buyer's only postal order MUST be payable to Leste Ltd.
Bank transfer (CHAPS, BACS): We will provide you with bank details.
Leste is not liable for any failure or delay in performance which can be wholly or partially due to; an act of god, war, fire, explosion, riot, civil commotion, restriction by government or other authority, strikes, lock outs, failure in supplies or to any cause whatsoever beyond our control.
Queries and Complaints
Any query or complaint received will be acknowledged within 24 hours and a response will be received within 5 working days of being posted, no longer than this period. Queries or complaints should be made to our customer service department;
E-mail us at email@example.com
Leste reserve the right to make amendments, substitute or remove goods or any information (e.g. prices, pictures, etc) on this website, without prior notice.
These conditions are applicable under UK Law. Your statutory rights are not affected.
All content on our Website is checked regularly to ensure that pricing is accurate. If an error is discovered Leste cannot be held liable for the accuracy and completeness of the content posted by Leste on its web site, except for its liability for tort and gross negligence and as otherwise provided for by the law.
SECURE PAYMENT SYSTEM
The online payment process is for debit and credit card payments, and the site is a secure area managed by Protx. Protx use a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data, thus protecting the cardholder.
The security of your information, transactions and money is the core of our business and our priority.
Protx automatically encrypts your confidential information in transit from your computer to Protx using the secure sockets layer protocol (SSL) with an encryption key length of 128 bits. Once your information reaches Protx, it resides on a server that is heavily guarded both physically and electronically.
3D Secure: The purpose is to benefit all participants by providing Issuers the ability to verify cardholders through the use of a password during Internet purchases, reducing the chances of fraudulent usage of Visa and MasterCard credit cards.
Sage pay Security: The online payment process is for debit and credit card payments. Sage pay use a combination of both established and innovative techniques such as data encryption to ensure the security of all sensitive data, thus protecting the cardholder.
GeoTrust Security: All our data pages are protected by GeoTrust SSL using the highest level of encryption (256 bits) standards used by, among others, the US Government. This means you can rest assured that communications between your browser and this site's web servers are private and secure.
Visa Protection: We always advise our customers to use their Visa Card if they are shopping on the internet .If you have any problems with the product or seller Visa can get your money back (subject to your bank’s terms and conditions).
PayPal purchase protection: PayPal protect you from checkout to delivery, if you buy something that never arrives, or if it arrives and it’s not as expected, you're eligible for a full refund. Click here for more info